FAQ
How do I place an order?
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Add items to your cart.
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Click Checkout or choose PayPal.
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Enter your email, name, and address.
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Apply discount code if available.
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Confirm your shipping method.
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Enter payment details and click Complete Order.
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You’ll receive an on-screen and email confirmation.
If you encounter difficulties, contact us at service@primavon.com.
How do I know my order went through?
You will receive an email confirmation with your order number and details.
Can I change or cancel my order?
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You may change or cancel your order before 11:00 pm (PDT) on the same day it was placed.
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Contact us at service@primavon.com with your order number.
Shipping & Returns
What if something is missing or incorrect in my order?
Please email us with your order number and a photo of the item. We will reship the correct item at no cost. You may keep the incorrect item as a gift.
What is your return & exchange policy?
We offer a 180-Day Satisfaction Guarantee. Please refer to our [Return Policy]. To start a return, contact us at service@primavon.com.
Shopping Cart
How do I add items to my cart?
Click Add to Cart on the product page, adjust the quantity, then continue shopping or checkout.
How do I view or update my cart?
Click the cart icon at the top of the page. You can adjust quantities or remove items directly.
Payments
What payment methods do you accept?
We accept:
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Credit cards (MasterCard, Visa, American Express, Discover)
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PayPal
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Apple Pay
- Google Pay
Is it safe to order online?
Yes. Our site uses SSL encryption and a secure payment gateway (AES-256 encryption) to protect your personal and payment information.
Privacy
Is my personal information private?
Yes. We treat all customer information as confidential. We will never share, rent, or sell your details without your consent, except where required by law.