Return Policy

📦 Cancellation & Refund Policy

Order Cancellation
You may cancel your order at any time before it’s shipped and receive a full refund.
Once the order has been shipped, cancellation is no longer possible.

Refund Guarantee
We proudly offer a 180-Day Satisfaction Guarantee.
If you’re not satisfied with your purchase, you can request a refund within 180 days of receiving your order — no return and no explanation required.
There are no after-sales fees or hidden charges throughout the refund process, so you can shop with complete confidence.

Refund Process
Once your refund request is approved, we’ll process it immediately.
The refunded amount will be credited back to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or credit card provider first, as processing times may vary.
If you still haven’t received it, please contact us at service@primavon.com.